Boho Casino complaints & review

Boho’s terms say www.bohocasino.com is owned and operated by Metlait SRL, Costa Rica registration 3-102-911867, and state that the company operates under Tobique Gaming Commission licence no. 0000064. The Tobique Gaming Commission’s current public licence-holder list independently shows Metlait S.R.L. with a B2C licence expiring on 16 April 2027. The same table does not expose the licence number or approved domains, so it does not by itself prove the exact mapping between 0000064 and bohocasino.com.

That distinction matters when a licence badge is being used to decide where a complaint can go. The Tobique Gaming Commission says complaints about Tobique-licensed operators should be submitted through the complaints link in a legitimate Tobique Shield and that genuine shields use validate.thetgc.ca. A domain-specific Shield validation for Boho was not independently extracted in this research, so this review does not present the footer licence number as separately verified.

Boho publishes a very broad restricted-country list and also applies provider-specific game restrictions. A country missing from the casino’s list should not be treated as automatically permitted. In Australia, the Australian Communications and Media Authority included bohocasino.com in its October–December 2023 website-blocking list and bohocasino4.com in its January–March 2026 blocking list for services found in breach of the Interactive Gambling Act. Local regulator records take priority over assumptions based on whether a website loads.

The general withdrawal minimum is EUR 50 or USD 50, CAD 75, AUD 75, NZD 75 or NOK 500, with separate cryptocurrency minimums. Boho also publishes standard periodic caps. For EUR, the general limits are €5,000 per day, €10,000 per week and €20,000 per month; USD uses the same numerical caps, while CAD, AUD, NZD, NOK, INR and several cryptocurrencies have their own figures. Promotion-specific terms can alter these limits, and the terms allow discretionary higher limits for some VIP players.

Timing is split into stages. Clause 11.12 says the payment department processes withdrawals within 48 hours, but says the funds transfer can take up to five business days depending on the payment system and workload. Bank-transfer payouts are separately described as in principle processed within three banking days. These statements describe operator processing and transfer timing; they do not remove a verification hold.

There is also a non-bonus condition that deserves attention before depositing. The general terms say deposits connected to a withdrawal must generate total bets equal to at least three times the deposit for most games and ten times the deposit for table and live games. If that requirement is not met, the terms say the casino may charge a processing fee. This should not be confused with promotional wagering. A player who disputes how the rule has been applied should preserve the applicable terms and ask support to identify the exact turnover calculation rather than assume that more play is the only route to resolving the dispute.

Boho’s KYC policy lists identity and address information and allows additional documents or checks. The terms give examples including government-issued photo identification, proof of address and proof of the payment method. They also say a phone number must be verified before a withdrawal request can be created and permit live-phone verification in some circumstances.

The separate KYC policy says document consideration can take up to 30 working days from the point when the client has provided all requested documents. That period is materially longer than the 48-hour payment-department statement. If a withdrawal is delayed, the useful record is therefore not just the cashout timestamp but also the date the casino asked for documents, exactly what it requested, when the complete set was provided and whether any later request changed the scope.

The terms contain additional consequences tied to contact and document deadlines. They say an account may be locked if the casino cannot reach a player by email or phone within two weeks of a withdrawal request, and another clause says winnings may be subject to confiscation if required KYC information is not supplied in full within 40 days of the request. These are published contractual positions, not findings that the clauses are applied in every case or that a forfeiture would be valid in every jurisdiction.

The public homepage advertises a Welcome Package of up to €6,500 plus 225 free spins, but the individual first-deposit offer is narrower. Its bonus terms state 100% up to €777 plus 100 free spins for a minimum €20 deposit using code BOHO. The same page separately lists a high-roller first-deposit option and later-deposit offers, which is why the package headline should not be read as the amount attached to one ordinary first deposit.

For the standard first-deposit offer, the published wagering formula is 40 times the deposit bonus plus winnings from the free spins. The bonus is valid for five days, the maximum bet while wagering it is €5, and the terms cap the amount that can be converted from bonus money to real money at ten times the value of the bonus awarded. The 100 free spins are tied to Elvis Frog TRUEWAYS by BGaming and are split across two days after activation.

These conditions are distinct from the general 3x or 10x deposit-turnover rule described in the main terms. Anyone comparing a bonus balance with a cash balance should keep the two rule sets separate and retain the specific promotion terms that applied when the bonus was activated.

Boho’s responsible-gambling policy publishes deposit, loss and wager limits for a day, week or month. It says a decrease takes effect immediately, while an increase requires email confirmation and waits until the previous limit of that type expires. The policy also warns that deposit limits cannot always be applied to cryptocurrency transactions.

Cooling-off can be set for one week, one month, three months or six months. During that period, the policy says fiat deposits are blocked and promotions are excluded, while remaining funds can still be withdrawn. It also warns that some cryptocurrency deposits may still process because of the technical nature of those transactions, and it says the account automatically reactivates when the cooling-off period expires.

Self-exclusion can be selected for six months, nine months, one year or indefinitely. The policy says the account is disabled immediately and fiat deposits are unavailable. It also says remaining balances can be withdrawn manually through support, subject to the casino’s limits, and that KYC may still be required for the payment. The public policy does not state whether a Boho self-exclusion automatically extends across other Metlait brands, so this review does not assume a cross-brand effect.

Boho’s terms say complaints are first handled by support and can be escalated internally. If the player remains dissatisfied after that process, the terms name EGIS as the independent ADR body. EGIS describes itself as an independent provider of arbitration consultancy for iGaming disputes, including payout disagreements. Boho’s separate complaints page also points to AskGamblers, but that third-party complaint service should not be confused with the formal ADR route stated in the terms.

The Tobique Gaming Commission adds another procedural detail: its own complaints page says complaints about Tobique-licensed operators are not reviewed when submitted through the regulator’s general website route. Instead, it directs users to the complaints link inside the Tobique Shield displayed by a licensed site. Because this research did not independently validate a Boho-specific Shield session, the safer description is the regulator’s published procedure rather than a promise that a particular escalation will be accepted or recover money.

One older individual AskGamblers case illustrates why outcome wording needs care. The complainant reported a delayed €4,000 withdrawal with another €3,000 remaining on the account. The operator later stated that all winnings had been received by bank transfer, the complainant said the issue was solved, and AskGamblers closed the case as resolved. That is evidence about one case and its recorded outcome; it is not evidence that withdrawals are generally fast, that all disputes are paid, or that a “resolved” label always means the same thing.

The accessible Boho lobby showed slots, live casino, table games, jackpots, fast games, bonus-buy and other categories, with provider filters including Pragmatic Play, BGaming, Evolution, NetEnt, Playtech, Hacksaw Gaming, Relax Gaming, Yggdrasil, Playson, Spinomenal, 3 Oaks and many others. Provider and title availability can still change by territory, and the terms contain provider-specific geographic restrictions.

The terms list account/payment currencies including EUR, USD, AUD, CAD, NOK, NZD, ZAR, INR and several cryptocurrencies. Official public pages name Visa and Mastercard, bank transfers and e-wallets, while the support page gives Neteller and Skrill as deposit examples. The site itself says the options available depend on jurisdiction, and the complete regional cashier could not be inspected without entering the signup flow, so the payment arrays in this record are deliberately partial.

For support, the public page states that live chat is available 24/7 and lists support@bohocasino.com. No official native iOS or Android app listing was verified during this research, so the catalogue does not claim native-app support.