Unresolved complaint
Accepted bank proof keeps turning into proof required
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Casumo has my C$2,850. Upload bank statement, accepted. Next day withdrawal team says upload bank statement. I do it again, accepted again. Then same message. Three weeks of this.
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The conversation
11 replies · Oldest firstThis case is unresolved. The public conversation is kept for the record.
This case is unresolved. Public replies are closed.
Please send the task messages privately with their reference numbers and dates. Does the new request say what's missing from the accepted statement?
No. Just proof of account ownership. My name and the account number are literally on it. Win was on Gates of Olympus with cash.
Uploaded the whole emails privately too. The screenshot is for people reading this.
The documents are handled by our verification team. We have escalated this case and ask the player to upload a recent statement while the withdrawal review continues.
The supplied statement is dated 18 August. Please explain which field is insufficient and whether the payment team can see acceptance task CM-6601. Asking for another recent copy does not resolve the conflicting task messages.
Did it once more yesterday just so they can't say I refused. Accepted at 10:41. Proof required at 11:03 today. I'm actually laughing now because otherwise I'd scream.
I've added those receipts. Please wait for a specific manual-review answer before sending the same file again. We've asked the operator to name the outstanding requirement.
No manual answer. Got the automatic reminder saying my withdrawal may be delayed if I don't upload. Can't believe this.
We've asked for a final response by 9 September, with all four acceptance references in one request. Your repeated submissions are documented.
Another reminder. C$2,850 still pending. No explanation.
Closed as unresolved. The operator did not explain the acceptance/request loop or establish a completed payment. This is not recorded as the player refusing an identified document requirement.