Unresolved complaint
Approved withdrawal but every replacement method is unavailable
Hello Casino approved my ₹82,000 withdrawal. Then bank withdrawal disappeared from the cashier. They say choose another method but the ewallet they sent me does not accept residents here. What am I meant to choose? I won on Sweet Bonanza with cash.
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The conversation
10 replies · Oldest firstThis case is unresolved. The public conversation is kept for the record.
This case is unresolved. Public replies are closed.
Please send the original approved method and their replacement instructions privately. We'll ask for a verified route available to you in your own name, or a reasoned alternative settlement.
Sent the wallet provider's country message as well. They keep offering same link even after I show it.
The local bank option is currently unavailable. The player may select a method shown in the cashier. We cannot identify another supported route for this account or approve a manual bank payment through this case.
Please address the supplied evidence that the suggested method is unavailable to this player. Listing an unusable option doesn't provide a route for the existing approved withdrawal.
Today agent said ask a relative to receive it. But then won't they block me for using someone else's account?? I haven't done that.
Don't substitute a relative's payment account for your verified destination. We've asked the operator for a compliant route in your own name and a final answer on the original ₹82,000.
No answer. Still shows approved. Money never came back to balance either.
We're requesting a substantive response by 19 September. We have not treated the approved status as a completed transfer.
No usable method and no money. Mark unresolved please.
Closed unresolved with INR 82,000 unpaid. The original method was removed and the operator supplied no usable verified replacement. No third-party receipt or completed manual payment was established.