Unresolved complaint
Cash win cut to a hundred under a promotion I never took
Viking Luck cut my €2,470 to €100. They call it a promo cap. I deposited €150 WITHOUT a bonus and bought a feature on Gates of Olympus with cash. Haven't had any promotion. They can't even tell me which promotion they mean.
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The conversation
8 replies · Oldest firstThis case is unresolved. The public conversation is kept for the record.
This case is unresolved. Public replies are closed.
Please send the no-bonus deposit receipt and round ledger privately. We'll ask for the alleged promotion activation, accepted cap and adjustment calculation.
Sent. Feature cost €30. Settled 2470. They left 100 sitting there and removed 2370. Haven't played or withdrawn the 100.
Our system applied the promotional maximum win. We cannot currently identify the campaign or provide its activation record through this complaint. EUR 100 remains available in the player's account.
Please reconcile the cash-funded round with the cap. The available €100 does not explain the removed €2,370 or establish that the player accepted a promotion.
Now says I can take the 100 if I stop disputing it. Still haven't named the offer. It's like talking to a wall.
I've requested the exact proposed settlement privately and a final response on the activation record by 16 September. We have not recorded acceptance or payment.
No activation, no correction. €100 still there and the rest gone. Just leave unresolved.
Unresolved with €2,370 removed from the recorded €2,470 result and €100 still unwithdrawn. The operator did not establish the promotion's applicability. No cash receipt or accepted capped settlement was confirmed.