Complaint not upheld
Charged twice for a twenty pound deposit
Flappy Casino took £20 twice but gave me £20 once. Both lines are in my banking app. Can somebody sort this please
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The conversation
5 replies · Oldest firstThis case is rejected. The public conversation is kept for the record.
This case is rejected. Public replies are closed.
Are both bank lines completed, or does one say pending? Please send a redacted capture privately, leaving those labels visible.
One pending one completed. Is that not two charges?
The capture shows one completed £20 debit and one authorisation hold. Please ask the bank whether the pending entry is a separate settled debit. If it becomes one, we can pursue the missing deposit with both references.
Bank says same transaction, temporary hold. It's disappeared now. There's only one £20 taken. My mistake.
Closed as rejected for a duplicate-charge claim: the bank confirmed one settled debit, matching the £20 credited by the casino.