Resolved complaint
Corrected my name five weeks ago and the payment never restarted
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Metal Casino rejected my €12,000 withdrawal because the bank name didn't have my second surname. That's on me, I entered the short version. I corrected it on 20 July and they accepted it the same day. Since then pending. Five weeks. If they still need something, tell me what.
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The conversation
9 replies · Oldest firstThis case is resolved. The public conversation is kept for the record.
This case is resolved. Public replies are closed.
Please send the correction acceptance and original rejection privately. We'll ask whether a replacement payment instruction was created after the name was fixed.
Uploaded. Won on Book of Dead, cash. I know the original name issue was real, I'm complaining about the bit AFTER I fixed it.
The beneficiary correction is accepted. The original rejected instruction was not automatically reissued and remained in manual review. Finance is now creating a replacement for EUR 12,000. We will provide its reference privately.
Thank you. Please give the dispatch date once assigned. Marziano, creation of the replacement is progress; we'll keep this open until you check receipt.
New reference MT-48162-R. Email says processing. Please don't let it sit for another five weeks.
I've asked finance to confirm release rather than another processing label.
EUR 12,000 was released today to the corrected verified beneficiary. The trace and destination suffix are available in the private ticket. No correction charge was deducted.
Arrived today, €12,000. Relieved more than anything. Their first rejection was fair but the silence after fixing it wasn't.
Closed as paid. The replacement reached Marziano in full. The five-week failure to reissue after the accepted correction is retained in the timeline.