Resolved complaint
I asked them to stop my account and kept depositing
I'm embarrassed writing this. I told Fridayroll chat yesterday that I couldn't stop and needed the account shut permanently. They said they'd send it to somebody. I logged in tonight and it still worked. Put another £360 through it before I came to my senses. I have the chat. I don't want a bonus and I don't want the account back. I need it actually stopped.
186 views
15 comments
The conversation
15 replies · Oldest firstThis case is resolved. The public conversation is kept for the record.
This case is resolved. Public replies are closed.
Please don't put my full name up. My family don't know about this.
Your public name can stay Onder. Please send the chat privately, and use the operator's verified self-exclusion route now if access still works. Don't log in to play or make another deposit to check it. If you need support today, a trusted person or a local gambling-support service can help while we follow up.
I used the exclusion form this morning. Now it says account restricted. Sent you yesterday's chat.
The first message was Sunday at 20:14. I said I was losing control and needed permanent self exclusion. Not just close it for a while.
I've received it. We'll ask about the gap between that request and the restriction, and the £360 deposited during the gap. Access staying closed and a decision about those deposits are separate things.
We confirm exclusion is active. The initial chat was incorrectly routed as a routine closure request. We are reviewing deposits accepted after the explicit exclusion message and will contact the player privately. We will not restore gaming access.
Thank you. Please also stop the promo texts. One just arrived and it's not helping.
I've asked them to suppress promotional contact as well. You don't need to return to the account to obtain more screenshots; the chat and deposit records you supplied are enough for us to raise the timing issue.
We have stopped promotional contact and approved a GBP 360 return for the deposits accepted after the request. It will go to the verified original source. Identity confirmation is being handled privately without reopening the account.
They asked me to confirm the last four digits of my card through the support ticket. Done.
No texts since Friday. Still waiting for the money.
Thanks for the update. I've requested the refund dispatch reference. Approval alone doesn't mean it has arrived.
The GBP 360 refund was dispatched today. We have sent the reference privately. Exclusion remains active.
£360 back on the card. I've spoken to someone at home now as well. Please leave the account closed.
Closed as resolved with the £360 return confirmed and exclusion remaining active. The refund does not require you to resume gambling.