Unresolved complaint
I asked to close after payment and they closed before it
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I emailed WildWinz asking them to pay my $2,700 withdrawal THEN close my account. They closed it the same day and now say closure complete like that's the answer to everything. No money. Can't log in to get the history either.
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The conversation
11 replies · Oldest firstThis case is unresolved. The public conversation is kept for the record.
This case is unresolved. Public replies are closed.
Please send the exact request and their acknowledgment privately. We'll separate the access closure from the existing withdrawal and ask for an account export without restored gaming access.
Sent. Withdrawal WW-8821. Their email acknowledges the amount before the closure.
I'm not self excluded, just didn't want to use it anymore. Doesn't mean I donated 2700 to them.
We've asked WildWinz for the payment status, the relevant balance decision and a way to provide your records securely. No answer yet.
Chat says make a new account to contact us. Surely that's a terrible idea?
Don't open another gaming account to pursue this one. We've asked them to supply an email or ticket route for the closed account instead.
Tried the email you found in their own closure notice. Automatic receipt, then silence.
Still waiting. Bank nothing.
A final request has been sent with a response date of 18 September. We have the acknowledgment of the original $2,700, so you don't need to recreate the history under a new login.
No export, no money, no human answer. I'm finished chasing it here.
Closed unresolved with USD 2,700 unpaid. The supplied closure request was conditional on settlement. No waiver, forfeiture basis or completed transfer was established.