Complaint not upheld
I selected the wrong casino when filing
Granawin marked €870 paid and support won't answer me. Been 9 days. Won on Gonzo's Quest. Receipt attached privately.
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The conversation
4 replies · Oldest firstThis case is rejected. The public conversation is kept for the record.
This case is rejected. Public replies are closed.
Sorry, before anyone contacts them, the receipt says Grandwin. With a d. Is that the same company?
We can't treat similar names as the same operator. Please check the exact website you logged into and send it privately with the receipt sender. We'll hold contact with Granawin while you check.
Browser history is Grandwin too. I clicked the wrong name in the list here. Definitely not Granawin.
Closed as rejected against Granawin because the receipt and login site identify a different operator. No payment by Granawin was established or requested. You can file a separate complaint under the correct site with those records.