Resolved complaint
Locked out after changing my phone
I got a new phone and Wild Chance Casino won't let me in. Reset password doesn't arrive. There's €612 in there from Reactoonz and I feel like the account has vanished.
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The conversation
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This case is resolved. Public replies are closed.
Support says no account for this email. I have their emails right here so that can't be right.
Please send us the exact login address and one old account email privately. Don't post the address or any reset link. Are you getting a disabled-account notice, or is the reset message simply missing?
Just missing. Sent the old email. I'm using the password thing from my phone, it fills in my Gmail.
The old message you supplied was sent to a different address. Please check whether the new phone is filling in the email used for your device account rather than the casino login.
Oh. Yep. My casino one ends in outlook, not gmail. I feel stupid.
Reset arrived on outlook. Logging in now.
I'm in. €612 still there, history is there too. It wasn't blocked. Please remove my email from anything public if it got attached.
Your attachment was private and stays private. Closed with access restored and the balance confirmed by you. We haven't requested a withdrawal or changed your account details.