Complaint not upheld
Missing seventy euros that I said was a withdrawal
1 protected attachment
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Playamo cancelled my €70 withdraw and took the balance. Screenshot proves it. They keep saying no withdrawal exists which is a lie.
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The conversation
7 replies · Oldest firstThis case is rejected. The public conversation is kept for the record.
This case is rejected. Public replies are closed.
Please send the uncropped transaction page privately, with its date and type visible. The reference in this crop appears in the game-history format, so we need to establish what entry it is.
That's the only screenshot I kept.
The reference supplied belongs to a completed game session, not a withdrawal. The player had no cashout request on the stated date. We have supplied the relevant cashier and game records privately for comparison.
OvisNovis, the source records show a €70 session loss. The word Withdrawal in your crop doesn't match the transaction page. Can you explain how you produced that image?
I changed the word. I lost the 70 and was angry. I thought if it looked like a withdrawal they'd give it back. There wasn't actually a cashout.
Please don't put my actual name anywhere. Just close it.
Your personal details remain private. Closed as rejected: you confirmed there was no withdrawal and that you altered the label. We have retained the correction with the case.