Unresolved complaint
My bank returned the payout a month ago
Bongo sent €960 to an incomplete beneficiary name. Bank returned it on 10 August. Casino acknowledged the return that day. Still says paid, still zero balance, still no replacement. What else do I need to send?
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The conversation
8 replies · Oldest firstThis case is unresolved. The public conversation is kept for the record.
This case is unresolved. Public replies are closed.
Please send the return acknowledgment and both payment references privately. We'll request reconciliation of that return, rather than ask your bank to look for the same outgoing transfer again.
Done. I won on Starburst. Cash play. Chat told me yesterday to make a new withdrawal but there's nothing available to withdraw.
We have sent the return reference and zero-balance capture to Bongo. No reply yet.
I got a reply. "Your withdrawal was processed successfully." That's it. They didn't mention the return.
I'm so tired of that sentence.
I've requested a response specifically to the acknowledged 10 August return and asked for their formal complaint route. The first processed label isn't proof the returned funds were repaid.
No second payment and no balance restored. You can mark it unresolved. I've kept the return letter.
Unresolved with €960 not reconciled or repaid. The supplied return acknowledgment remains in the case; the operator did not explain what happened after receiving it.