Unresolved complaint
My untouched deposit became a bonus I declined
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CashiMashi turned my $1,250 deposit into bonus money. I declined the offer. Didn't play a single spin. Support says I have to wager the balance now because the bonus is attached. I want the deposit returned, that's all.
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The conversation
11 replies · Oldest firstThis case is unresolved. The public conversation is kept for the record.
This case is unresolved. Public replies are closed.
Please don't tell me to play it through. It's too much to risk just to get my own cash out.
Don't wager it to test the requirement. Please send the declined-offer receipt and complete unused-balance history privately. We'll ask what consent record supports the conversion and how the original deposited cash can be returned.
Sent. Bonus declined on receipt. Wallet says manual conversion. No game debits at all.
The match promotion was applied to the deposit and the wallet is subject to wagering. We cannot produce a player acceptance record at present. Returning the cash would require cancelling the promotional balance for review.
Please state the cancellation calculation before asking the player to accept it. It must address the unused $1,250 deposited cash and the declined-offer receipt. An undefined cancellation isn't an explained refund route.
Cancel button says all funds forfeited, INCLUDING DEPOSIT. Haven't clicked. Sent screenshot privately. How is that returning it?
We've raised that exact wording and requested a reasoned correction or source refund. Don't use a cancellation option that says it will forfeit the disputed deposit while this is being checked.
No reply apart from bonus rules. Haven't touched the funds.
A final response has been requested by 13 September on the conversion and refund calculation.
Still no acceptance record, no refund. Can close unresolved. The balance is unused.
Closed unresolved with USD 1,250 deposited cash inaccessible. The operator did not establish consent to the conversion or a supported source-refund calculation. The player did not wager or cancel the balance.