My USDT deposit is on the chain but not in the account

It's not pending. 100+ confirmations.

Address ends 8c42. Copied it from their deposit page so how can it be gone

also I was going to play Gates of Olympus but haven't played anything because the balance never showed up.

Please send the full transaction hash and a capture of the deposit instructions privately. Confirmed on a blockchain doesn't necessarily mean it used the network the cashier supports. Which network did you choose in your wallet?

BEP20. It was the cheapest option. It's all USDT though?

Looking at the instructions now, ERC20 is selected. The address looks exactly the same.

The address format can look the same on those networks. Your wallet capture shows BNB Smart Chain, while the cashier instruction is Ethereum. I've asked Velobet whether recovery is possible for this particular destination. Please don't send more funds as a test.

The transfer arrived on an unsupported network and was not credited automatically. Our technical team is checking whether we control a recoverable destination on that network. We cannot promise recovery or a completion date yet.

Ok. I honestly thought USDT was USDT. If there's a charge can they take it out of the 180? I'm not sending another deposit.

We've asked them to state any recovery cost before you agree to it. At this point neither a fee nor a recovery has been confirmed.

Any news? Ticket just says escalated.

No technical result yet. I've followed up on the same ticket so this isn't being restarted as a fresh missing-deposit report.

Nearly 2 weeks. I get I picked the wrong one but a yes or no would be nice.

Nina here, covering this thread. I've read the previous replies. Velobet has been asked for a recovery decision, rather than another explanation of why automatic credit failed.

We have confirmed control of the destination and can attempt a manual recovery. It needs a scheduled technical operation. No additional deposit or fee will be requested. We will update this thread when the attempt is complete.

Thanks Nina. That's some news at least.

Still zero this morning.

I've requested the scheduled operation date. The amount remains 180 USDT; we haven't recorded it as recovered.

The recovery is complete. We have credited 180 USDT to the player's casino balance today, with no recovery deduction.

It's there. 180. Didn't expect to see it again tbh.

Can I withdraw instead of play? Not really in the mood now.

Ask the verified cashier support for the available return route, without placing bets to test it. We'll keep the deposit case open until you confirm what you received; the new balance entry alone is not a wallet receipt.

They let me request a return to my wallet after the ownership check. I used the correct network this time. Waiting.

Received 180 USDT, confirmed in wallet. No charge. This can close now. Expensive lesson in patience, at least it didn't cost the money.

Closed as resolved. The unsupported-network deposit was recovered and you confirmed 180 USDT returned to your wallet.