One instalment paid and then the schedule disappeared

Please send the original schedule and first bank credit privately. We'll record €3,000 as received and track the remaining €6,000.

Third date passed too. Nothing. That's both remaining payments missed now.

The first EUR 3,000 payment is confirmed. Remaining instalments await finance approval. The reserved balance is unchanged, but we cannot give revised dates at this stage.

Why did they agree dates then?? I didn't write the schedule, they did.

SkyCrown, please explain the missed dates and provide a usable next update. Confirm whether the original withdrawal stays active. A reserved balance is not another payment.

They want me to cancel and put it in again.

I haven't done that. Doesn't cancelling mean I lose my place?

We've asked whether they are requesting cancellation and what that would do to the existing schedule. Don't assume a new request will preserve those dates. You can leave the current request in place while they explain.

New agent says the whole complaint is paid because their system has a successful transaction. It's the FIRST payment. Sending the bank line now.

Received. It supports one €3,000 credit, not three. I've sent the reconciliation back to finance with the two missed dates.

Another week, no dates, no money.

Daniel covering this thread today. The €6,000 remainder is still the issue. We've requested a final response by 10 September; you don't need to resend proof of the first payment.

No reply worth posting. Please leave it as partial payment. They paid one third, that's it.

Closed unresolved with €3,000 received and €6,000 unpaid against the €9,000 schedule. The operator did not establish further dispatch or an accepted replacement schedule.