Resolved complaint
Six weeks waiting for a replacement transfer
2 protected attachments
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Lapilanders has held €2,275 for six weeks after the first bank transfer came back. I fixed the bank details next day, they accepted them, nothing happened. Won on Starburst, cash. I can send the return notice and correction email.
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The conversation
8 replies · Oldest firstThis case is resolved. The public conversation is kept for the record.
This case is resolved. Public replies are closed.
Please send those privately with the old request reference. We'll ask whether the original instruction is closed and a replacement exists.
LP-3912. Uploaded. Balance never came back for me to request it again, so I couldn't do anything.
The returned EUR 2,275 remained in an unassigned manual-review queue. We have assigned the case and created replacement LP-3912-R using the corrected verified details. The prior instruction is closed to prevent a duplicate.
At last. So it was just sitting there all that time?
That is the explanation the operator has given. Please supply the dispatch evidence once released, Lapilanders. We'll preserve the delay even if the replacement succeeds.
EUR 2,275 has been dispatched in full. The reference and destination suffix were sent privately. No correction fee was applied. Operator attachment 36a Replacement instruction with dispatch status
€2,275 arrived today. I'm glad it's over. Please don't make the final bit say it was quick, the complaint was quick but the original wait wasn't.
Resolved with €2,275 received after the replacement. The six-week unassigned return and subsequent correction remain in the record.