Complaint not upheld
The account is my friends but the deposit was mine
Unibet won't pay 1450 because I played on my friend's account. Mine wouldn't log in, he said use his. Deposit from my wallet, played The Dog House myself, so the money should be mine. Nobody's stolen anything.
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6 comments
The conversation
6 replies · Oldest firstThis case is rejected. The public conversation is kept for the record.
This case is rejected. Public replies are closed.
Please send the decision and the relevant account-use condition privately. Don't send your friend's ID or attempt verification as him. Whose name is the account verified in?
His name. Fully verified. Condition says personal account and no other users. He gave permission though, thought that was the difference.
The verified account holder confirmed another person used the account and funded the session. The accepted personal-use condition prohibits that use. EUR 1,450 winnings remain restricted under that breach. A separate review of the source deposit is available through verified support.
His permission doesn't change the personal-account condition. The admission and matched records support the restriction in this case. We can ask for the separate deposit-review route, but that doesn't establish that the €1,450 winnings belong to you as the account holder.
Ok, I see it. Not going to ask him to lie and say he played it. Send the deposit route please, close the winnings claim. Nothing refunded yet.
Closed as rejected for the winnings claim on the acknowledged account sharing. The private deposit-review route has been supplied. No deposit refund or €1,450 payment is recorded.