Unresolved complaint
The same round says completed in one export and cancelled in the next
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GoSlot changed my €1,980 Money Train 3 win to cancelled overnight. Old export says completed. New export says cancelled, same round. They returned €2 stake and say provider voided it but won't show a void record.
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The conversation
8 replies · Oldest firstThis case is unresolved. The public conversation is kept for the record.
This case is unresolved. Public replies are closed.
Please send both original exports privately. We'll ask for the provider's final status and the reason for the ledger reversal. The €2 stake credit should be recorded separately.
Sent. GS-29108. The change timestamp is next morning. Other rounds untouched. I've got a screen recording too if needed.
The provider cancelled the round after technical review. The stake was returned. We cannot provide the underlying cancellation record through this complaint and have no additional payment approved.
Please explain why the earlier completed result changed and supply a case-specific technical basis. The operator's own exports document the change; this is more than a player remembering an animation.
Generic malfunction rule emailed. Nothing about GS-29108. €2 is there, 1980 isn't.
We've requested a final provider-status response by 18 September. A general rule does not establish what happened to this identified round.
No further record, no payment. Leave unresolved.
Closed unresolved with the €1,980 reversal disputed. The two exports show the status change, but no underlying cancellation record was supplied. Only the €2 stake credit is confirmed; no final technical-fault finding is made.