They accepted my jackpot and then I stopped hearing anything

Please send the win confirmation and verification email privately, including the withdrawal reference. We'll ask whether payment is scheduled, held or already dispatched.

SM-4471. All uploaded. The screen is from today, still pending.

The jackpot amount is confirmed on the account. There is no additional document request for the player. Finance has not assigned a payment date. We ask the player to allow time while the queue is reviewed.

You have had SEVEN WEEKS. What queue takes seven weeks just to decide a date

Slots Million, please provide a dated payment update and the applicable payout schedule. You've acknowledged both the amount and completed player checks. We need something more specific than a queue position.

I want to explain why I'm getting angry because I sound like an idiot in that last message. I haven't been emailing every hour. I waited the first week because I knew a bigger win might take longer. Then I waited for the documents to be checked. Then they said it was with finance, so I gave it another week. Then another agent said they would request priority. That's four separate reasons to wait, and I did. I'm not buying anything with money I haven't got. I'm not asking you to guarantee it. I just feel like if I stop asking it will vanish into this queue forever. They were replying within minutes when I asked about deposit limits before I won. Now it's three days for a reply that tells me nothing. I've kept the emails in date order for you, including the boring automated ones. None says instalments or that a provider has to pay them first.

I've read the sequence. It shows repeated waiting instructions without a dispatch date. You don't need to prove that you're entitled to be frustrated. We'll keep the requests focused on the acknowledged withdrawal and ask finance to answer them directly.

Weekly update, still €0 paid. Another priority email yesterday.

We've followed up with the acceptance email and asked for the formal complaint contact. No payment reference has been supplied.

Now they said large wins take longer. No actual limit or date. I already know it's large, I'm the person who won it.

Oliver here, taking over the follow-up. I've kept the existing timeline. The operator has until 1 September to provide a substantive payment response in this thread.

No answer here, nothing to my email. It's September now.

The response date passed without a trace, schedule or new player requirement. We can record this as unresolved and provide your timeline privately for a formal complaint.

Yes. Please include that they CONFIRMED the win. Don't make it sound like I only think I won because of a picture.

Closed unresolved with an operator-acknowledged €25,200 win unpaid. The confirmation and completed checks are preserved. This wasn't closed over an unverified display amount; the missing step is payment.