Resolved complaint
They paid a different wallet and said transfers cannot be changed
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Twin says my 5100 USDT is paid. Their transaction goes to an address ending 2f80. My withdrawal confirmation ends 6b31. I get that crypto can't be reversed, but I didn't tell them 2f80!!
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The conversation
10 replies · Oldest firstThis case is resolved. The public conversation is kept for the record.
This case is resolved. Public replies are closed.
Please send the original request and transaction privately with full addresses hidden from the public thread. We need to compare the approved instruction with what was actually sent. We're not promising reversal of the first transfer.
Sent. Same network. Amount 5100. Wrong address. No change email, no request from me to change it.
Our review found an incorrect destination record used by the payout service. The player's confirmed instruction was 6b31. We accept responsibility for issuing a replacement to that verified destination while investigating the first transfer separately.
Thank you. Do I have to do anything? Please don't send another one to 2f80.
Confirm the original destination through the existing secure ticket, not in this public thread. Twin, please restate the amount and network there before dispatch. Recovery of the misdirected payment is your separate investigation.
Confirmed through ticket, they showed 6b31 again and 5100. Waiting now.
A replacement 5,100 USDT has been broadcast to the verified address ending 6b31. Its transaction reference is in the private ticket. No extra deposit or recovery charge is required from the player.
I can see it incoming.
Confirmed and available. 5100 received. First transfer wasn't mine, I haven't received two.
Closed as paid with the replacement confirmed at the requested destination. The original routing error stays in the case; no recovery of that first transfer is claimed.