Unresolved complaint
They say another deposit will unlock my withdrawal
2 protected attachments
Files are available to the people handling this case. They are hidden from public view.
BetHard holding 3850 USDT. Support say deposit 100 more to activate wallet for payout. Wallet already worked for deposit and old withdrawal. Is this even normal?
225 views
11 comments
The conversation
11 replies · Oldest firstThis case is unresolved. The public conversation is kept for the record.
This case is unresolved. Public replies are closed.
Don't send the extra 100 USDT on that promise. Was the request inside the logged-in support ticket, or from someone contacting you outside the site? Please send the original message privately.
Inside account. BH-9904. I went back through their website support button to check and got told same thing.
Won Money Train 3, cash, docs approved. Not a bonus I need to finish.
Our finance process requires an additional deposit to validate the payout channel. The 3,850 USDT withdrawal remains on hold until that step is completed. We have not provided an alternative verification route through this complaint.
Please identify the accepted condition and transaction-specific reason existing wallet verification is insufficient. This is an existing withdrawal. We are not recommending that the player fund another deposit to obtain it.
They added that I must play the 100 once. I asked why playing proves it's my wallet. Agent ended chat.
We've asked for a final explanation of both the deposit demand and the added play requirement, or release through an established verified route.
No answer. I'm tempted because it's only 100 to get 3850 but I know that's how they get you.
We have no evidence that paying it will release the balance. Keep the 100 with you while the operator answers. The full 3,850 is still unpaid on the records here.
Didn't send it. No money, no other option offered. Close unresolved.
Closed unresolved with 3,850 USDT withheld. The operator acknowledged the funding condition but supplied no accepted basis or feasible alternative. No additional deposit or payout is recorded.