Complaint not upheld
They voided a win over one spin
Ivibet took 5600 euros off me. One spin apparently. ONE. I deposited €80, took the 100% bonus, did the wagering and got a very lucky run on Sweet Bonanza. Now suddenly the whole thing is void because I pressed €10 once when the limit is €5. The next spins were €2. I wasn't doing some strategy, I was trying the buttons on my phone. You can see I went back down straight away.
Their agent admitted it was one spin. I don't see how one €10 spin means they can keep five grand when most of it happened later. And the cashier let me do it. If it's forbidden why is the button even there? They returned my 80 but that doesn't fix it. I want someone independent to look at the actual play, not just quote terms at me.
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The conversation
12 replies · Oldest firstThis case is rejected. The public conversation is kept for the record.
This case is rejected. Public replies are closed.
Hanamur, please provide the offer you accepted and the relevant round history privately. We need the point at which that €10 spin occurred and whether the bonus was still active. The fact that a button allows a stake doesn't by itself settle which offer conditions applied.
Uploaded. It was active yes. But the €10 spin lost! The big win was later at €2. That's my whole point.
Also can you tell them not to keep saying bonus abuse. I didn't plan anything.
The accepted offer has a EUR 5 maximum stake while bonus wagering is active. The supplied history includes a EUR 10 round before wagering completion. The deposit of EUR 80 was returned to the player's bank; the bonus-related winnings were removed under that offer condition. We have supplied the acceptance record and full session extract privately.
I've checked the records against your copy. The €5 limit is present in both, and the €10 round is within the active bonus session. We can describe that as a stake breach without claiming you deliberately tried to abuse the offer. Have you received the €80 return?
Yes the 80 is back. Still think this is ridiculously harsh. I thought you were here to get my money not defend them.
We're here to review both sides. I can ask Ivibet to reconsider a genuine input mistake as goodwill, but I can't tell you the documented limit wasn't breached. Those are different requests.
Fine ask please. I am saying it was a mistake, not saying the spin isn't there.
I've passed on that request with your explanation and the immediate return to €2 stakes.
We have reviewed the goodwill request. We will not restore the bonus winnings. The original deposit return remains completed.
Then close it. Don't write that I admitted cheating though because I haven't.
Closed as rejected on the documented bonus stake limit. The record notes your explanation of an accidental input and does not make a finding of deliberate cheating. EUR 80 was returned; EUR 5,600 was not paid.