Unresolved complaint
Tomorrow has been four different dates now
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Rapid Casino promised my €4,300 on the 12th, then 19th, then today. Nothing sent. They keep saying tomorrow. I am so sick of that word.
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The conversation
15 replies · Oldest firstThis case is unresolved. The public conversation is kept for the record.
This case is unresolved. Public replies are closed.
Yes I'm verified. Before the first date. Gonzo's Quest cash win.
Please send the original messages privately along with the withdrawal reference. We'll ask what prevented release on each date and whether there is any actual transfer instruction.
RC-7706. No trace at all. Emails all say payment will be released, not bank takes time.
The account has been prioritised. Finance expects release on 1 September. EUR 4,300 remains pending. We cannot provide a transfer reference before release.
Please explain the three missed estimates and provide the next update on 1 September with evidence of release or the reason it did not happen. Priority status alone isn't dispatch.
Fourth date passed.
No reference.
And no money obviously.
Sorry I'm annoyed. They sent an apology and said priority again. I've uploaded it, no need to read the same words here.
I've added the fourth missed date. We've asked for a final payment decision and the formal complaint contact, with a response date of 9 September.
They rang while I was at work. Voicemail just says call support for an update. Called support, agent said wait for finance. That's my update.
If you have the voicemail, keep it privately. It doesn't change the payment status. We're still awaiting finance's written response.
Nothing. Closing this won't make me agree it's paid, right?
Correct. We'll record it as unresolved, with €4,300 unpaid and four missed release estimates. Closing this discussion does not mark the withdrawal paid or waive the claim.
Then do that please. Thanks for trying.