Unresolved complaint
Verified account and a withdrawal that never moves
OlympusBet has been checking my verified account for 35 days. €11,700 from Wanted Dead or a Wild. Cash deposits, no bonus. They say additional checks but no one can tell me if I have to DO anything. There are no tasks in my account.
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9 comments
The conversation
9 replies · Oldest firstThis case is unresolved. The public conversation is kept for the record.
This case is unresolved. Public replies are closed.
Please send the withdrawal receipt and most recent verification message privately. We'll ask whether any player requirement remains outstanding, whether the amount is still reserved and when they will give a substantive update.
Uploaded. Don't need it tomorrow, I know it's a decent amount. Just don't tell me to wait forever with no information.
The withdrawal is in additional review. No document request is currently outstanding for the player. EUR 11,700 is reserved and has not been dispatched. We cannot provide a completion estimate or disclose internal review criteria.
Thank you for confirming there is no player task and no dispatch. Please provide a dated status update and your formal complaint route. We aren't requesting protected internal criteria, but an indefinite review label doesn't settle the payment question.
They sent the same message privately. No date.
Do you want another screenshot? It's literally identical.
No need to send an identical screen. I've asked for a final account-specific response by 17 September.
Still all there pending, none paid. You can close this. If something happens I'll update it but I'm done checking 4 times a day.
Closed unresolved with €11,700 reserved and unpaid. The operator identified no outstanding player requirement and supplied no completion date or final payment decision.