Complaint not upheld
Why does finishing wagering not give me the whole balance
I don't understand what I've done wrong here and nobody will explain it without pasting the same sentence. Ivibet gave me 20 free spins, I won, then spent nearly all Saturday doing the wagering. Finally the counter says complete and the balance is £980. I withdraw it and get £100. The other £880 disappears. They say maximum cashout. I thought that meant £100 per payment, so let me take ten payments then? I did every bit of the wagering they asked for.
I'm not saying I put £980 of my own money in. I didn't. But why even show a £980 balance if it was never going to be mine? I played Starburst, it let me play, nothing on the counter said only a hundred. The email headline was congratulations and 20 free spins, not congratulations you can never take more than £100. Can someone look at the whole offer? I still have the email.
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The conversation
6 replies · Oldest firstThis case is rejected. The public conversation is kept for the record.
This case is rejected. Public replies are closed.
Please send the full offer, including the linked terms you accepted, privately. Wagering completion and a total cashout limit can both apply, but we need to see the wording for these particular spins. Have you actually received the £100?
Yes £100 in the bank. Sent the email and saved terms. There's a paragraph halfway down about maximum total withdrawal £100. I thought total meant each time.
The next sentence in your copy says the maximum applies to all winnings from those spins combined. That doesn't support splitting the £980 into separate requests. I'll ask Ivibet to confirm the accepted version and the conversion record.
The player's offer acceptance matches the supplied terms, including a GBP 100 total cashout limit after wagering. GBP 100 was converted to cash and paid; GBP 880 above the cap was removed. We have supplied the offer and conversion records privately.
Right. I still think it's rubbish that the big number stays there until you cash out, but I can see the combined bit now. I can't say it wasn't in the terms. Please close it, I've spent enough time on the thing.
Closed as rejected for the additional £880. The accepted offer disclosed the total £100 cap and you confirmed that £100 arrived. Your complaint about how the balance was displayed has been passed to the operator separately.