Resolved complaint
Withdrawal paused after a login that was not mine
Playamo won't release €1,380 because of a login from another country. I didn't travel. I also got a password-reset email I didn't request. Support told me the account is temporarily locked and then stopped explaining. Can you get the money out without me sending my passport to random chat agents?
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This case is resolved. Public replies are closed.
Use the verified support route from the casino's own website, not a link from an unsolicited reset message. Please send us the lock notice privately. I'll ask them to identify a secure ownership-recovery route and whether the withdrawal destination changed.
Sent. I use the same password in a few places. Changed my email password now. Should've done that ages ago.
We paused access and the withdrawal after an unfamiliar login. The payment destination was not changed, and the full EUR 1,380 remains reserved. We have opened a secure recovery task through the account's existing verified contact route.
Recovery email came to my normal address. I went through the website support to check it was real before doing anything.
Done. New password and 2 factor set. Account is open again but cashout still pending.
I've asked payments to confirm whether the security task has reached their queue. Restored login and release of the reserved withdrawal may happen at different times.
The recovery task is complete and the EUR 1,380 withdrawal has been released to the original verified bank destination. We have sent the dispatch reference privately.
In my bank now. €1,380. I was annoyed at the lock but I'd rather that than the payment going somewhere else.
Closed as paid following secure account recovery. No changed payment destination or loss from the reserved balance was established.