Philippine bettors ask NBI to investigate up to ₱5 billion in unpaid jackpot claims

Eight online bettors in the Philippines have sought help from the National Bureau of Investigation over alleged unpaid jackpots totaling ₱4 billion to ₱5 billion. Local reporting has identified DigiPlus-owned BingoPlus and ArenaPlus in related winnings disputes, but investigators have not established that the disputed prizes were valid or that any operator unlawfully withheld them.

Five bettors submitted affidavits to the NBI’s National Capital Region office on 29 October 2026, according to The Philippine Star. Their lawyer, Leo La Victoria, said eight complainants had come forward in total. The amount is the group’s estimate of disputed winnings, not a confirmed debt or an award ordered by a court or regulator. Philstar described an unnamed online gaming platform and a “Lucky Spin” feature; it did not name DigiPlus in that report.

Players describe glitches, missing credits and pressure to sign waivers

One claimant said he won ₱570 million through a “Lucky Spin” feature, only for customer support to tell him that the result was missing from its records. He said an 11 June 2025 meeting at an office in Taguig ended with him accepting ₱300,000 after being pressured to sign a waiver giving up further claims. The player also alleged that a representative threatened to prevent him from leaving when he refused to sign.

Another claimant, identified as Cat, said she recorded jackpots of ₱485 million on 24 March 2025 and ₱539 million on 3 April 2025. She told reporters that neither amount reached her account and said she had provided videos and screenshots. Those materials have not been independently adjudicated in the reporting reviewed.

Bilyonaryo News Channel separately interviewed two bettors who identified ArenaPlus and BingoPlus in disputed payouts. One, identified as JR, described an alleged ArenaPlus win of about ₱517 million and said he received ₱300,000 after signing a waiver. Another, Alan, alleged that a ₱3.4 million BingoPlus balance was largely wiped out after he withdrew ₱80,000. He said he later received ₱1.3 million credited to his gaming account after signing a waiver. The outlet identified DigiPlus Interactive Corp. as the parent of both brands.

Abante Tonite’s coverage of the NBI filings named DigiPlus, BingoPlus and ArenaPlus as the gambling apps tied to the complainants’ claimed ultimate-jackpot prizes. The amounts given for JR’s purported jackpot differ between reports, and the available coverage does not establish whether every account concerns the same underlying claim. Neither screenshots nor reported waivers alone establish a legal entitlement to the full displayed jackpots.

NBI reviewing allegations; PAGCOR officials also named

The complaints also name gaming-company representatives and officials of the Philippine Amusement and Gaming Corporation. Their inclusion in the filings is not evidence of misconduct. Philstar quoted NBI-NCR chief Emerito Dongallo as saying the bureau would assess the affidavits and decide whether there were grounds to issue subpoenas.

In its earlier coverage of the two named-brand disputes, Bilyonaryo said PAGCOR had confirmed it was investigating those complaints. The outlet said it had sought DigiPlus’s comment but had not received a response by publication. No subsequent substantive DigiPlus response or final NBI finding was established in the sources reviewed for this article.

For Philippine players, the case raises a concrete question: how an operator verifies a displayed jackpot, explains a claimed system error and handles disputed account credits. Players facing a similar problem should retain game records, screenshots, transaction histories and written support responses, and can raise winning or withdrawal disputes with PAGCOR. That procedure does not guarantee recovery or validate any particular jackpot claim.