Every case on this page was filed by a player and reviewed by our complaints team. Filter by casino, status or problem type, open a thread to read the full exchange, and see how similar disputes actually ended.
GranawinGranawin marked €870 paid and support won't answer me. Been 9 days. Won on Gonzo's Quest. Receipt attached privately.
Rejected wrong operator
Marta KowalskaComplaints team4 replies
GoSlotGoSlot changed my €1,980 Money Train 3 win to cancelled overnight. Old export says completed. New export says cancelled, same round. They returned €2 stake and say provider voided it but won't show a void record.
Unresolved reversed round result
Nailya KamaletdinovaComplaints team8 replies
Viking LuckViking Luck cut my €2,470 to €100. They call it a promo cap. I deposited €150 WITHOUT a bonus and bought a feature on Gates of Olympus with cash. Haven't had any promotion. They can't even tell me which promotion they mean.
Unresolved EUR 2370 removed
Nailya KamaletdinovaComplaints team8 replies
RaceUp CasinoRaceUp Casino sent my bitcoin short. The withdraw page said roughly $1,190 and the wallet said $1,162 when it landed. Not a massive amount but it's mine.
Closed no missing coins
Klena KalchenkoComplaints team6 replies
OlympusBetOlympusBet has been checking my verified account for 35 days. €11,700 from Wanted Dead or a Wild. Cash deposits, no bonus. They say additional checks but no one can tell me if I have to DO anything. There are no tasks in my accoun…
Unresolved payment held
Nailya KamaletdinovaComplaints team9 replies
PlayamoPlayamo won't release €1,380 because of a login from another country. I didn't travel. I also got a password-reset email I didn't request. Support told me the account is temporarily locked and then stopped explaining. Can you get …
Resolved account secured and paid
Sofia MarinComplaints team9 replies
BetHardBetHard holding 3850 USDT. Support say deposit 100 more to activate wallet for payout. Wallet already worked for deposit and old withdrawal. Is this even normal?
Unresolved payment conditioned on new deposit
Daniel MoreauComplaints team11 replies
Hello CasinoHello Casino approved my ₹82,000 withdrawal. Then bank withdrawal disappeared from the cashier. They say choose another method but the ewallet they sent me does not accept residents here. What am I meant to choose? I won on Sweet …
Unresolved no usable payout route
Klena KalchenkoComplaints team10 repliesPlayamoHi. I haven't done one of these before so sorry if this is in the wrong place. I deposited 70 euros at Playamo on 24 August. No bonus, I actually unticked it because I don't understand the wagering stuff. Played Book of Dead mostl…
Resolved paid
Klena KalchenkoComplaints team15 replies
BeonBetBeonBet sent me €1,110 but my bank returned it because the beneficiary name was shortened. The return was on 19 August. I've sent the bank's letter twice. Casino chat says withdrawal already paid. My bank says they don't have it. …
Resolved replacement paid
Lukas WeberComplaints team10 replies
LapilandersLapilanders has held €2,275 for six weeks after the first bank transfer came back. I fixed the bank details next day, they accepted them, nothing happened. Won on Starburst, cash. I can send the return notice and correction email.
Resolved replacement received
Daniel MoreauComplaints team8 replies
LuckyHillsLuckyHills is rigged. Lost €1,270 and didn't get a single decent bonus. Starburst just eats it, Book of Dead same thing. No real casino can run like that. I want my deposits back.
Rejected insufficient identifiable basis
Daniel MoreauComplaints team7 repliesThis is the public archive of disputes filed on CasinoComplaints.org. Each entry is one player’s case against one casino: what the player says happened, what the casino replied if it replied at all, what our team asked along the way, and the outcome we recorded. Cases are not hidden because they went badly for the player or for the operator. Resolved, unresolved and rejected complaints all stay in the list, so the archive reflects how disputes really end rather than how anyone would like them to end.
The archive is useful in two ways. If you have a problem right now, you can see how cases like yours were handled and which evidence made the difference. If you are deciding where to play, you can see how a casino behaves when a player is unhappy, which tells you more than any welcome offer.
Open a card to read the full thread, including messages from the player, our staff and any authorised casino representative.
Most cases fall into a few recurring types. Knowing which one yours belongs to helps you find the most relevant threads.
Start with the casino you are dealing with. If several players describe the same delay, the same document request or the same bonus clause, that pattern is worth mentioning in your own complaint, with links to the cases. Do not copy another player’s story, though. Each case is judged on its own dates, amounts and records.
Looking across casinos helps when you want to understand a type of dispute rather than a single operator. Read ten withdrawal cases and you will notice which details the team asks for again and again: transaction references, the date verification was approved, the exact wording of a cancellation notice. Prepare those before you file and your case starts a step ahead.
Resolved cases show what settled a dispute. Rejected cases are just as instructive: they show which terms casinos rely on successfully and where a player’s claim did not hold up. Reading a few before you file can stop you from submitting a weak complaint, or help you deal with the obvious objection in your first message.
A thread is a conversation, not a verdict delivered in its first line. The player’s opening post is their account of events and is attributed to them. Casino replies are attributed to the representative’s account. Staff messages usually ask for something specific or summarise what has been established so far. As you read, look for:
Hidden attachments appear as protected placeholders. They are visible to the player, staff and an authorised casino representative, not to the public. That keeps identity documents and payment details private while still showing that the evidence exists and was reviewed.
A case is not frozen once it is published. New complaints usually stay New for a short period while the team checks that the story is clear and the casino is identified correctly. Once questions start flowing, the case moves to In review, which can last days or weeks depending on how quickly each side answers. Some cases cycle back: a casino pays part of a balance, the player disputes the rest, and the conversation continues.
The last-updated date on each card tells you whether a thread is active. A case updated yesterday is still moving; one untouched for months with an Unresolved status usually means the casino stopped responding. When a player stops answering the team’s questions, the case may be closed on the information available, and the outcome note says so.
A status describes the current state of one case. It is not a rating of the casino as a whole.
Casino-wide labels such as Trusted, Unrated and Cheated are separate editorial assessments. You will find them on each casino page and, for the most serious cases, on the blacklisted casinos list together with the grounds for the warning.
Two complaints against the same casino over similar amounts can end very differently. One player may have a clean payment trail and a clear withdrawal request; another may have used a bonus with a maximum-bet rule they exceeded. A casino representative may answer one case within days and never respond to another. We record what happened in each thread rather than smoothing the archive into a single neat story.
Amounts are shown as the player entered them and may be corrected as facts emerge, for example when the casino shows that part of the balance was bonus money. Where a partial payment is made, the outcome separates the amount received from the amount still in dispute.
Casinos answer complaints through an authorised representative account, and we check representatives before giving access. A reply does not mean the casino accepts the complaint, and silence does not prove the player is right, but both become part of the record. If a casino believes a case contains a factual error, it can reply in the thread or send the case link and supporting material through the contact page.
We do not remove complaints because a casino asks, or because the outcome is embarrassing for someone. We do redact personal data, remove abuse and correct errors that can be demonstrated.
Players appear under their username, never their account email. Our team redacts personal details that slip into public text, such as full names, home addresses, card numbers and document numbers. If you find your own information in a case and want it removed, send the case link through the contact page. A redaction removes the sensitive detail while keeping the rest of the record intact, so the case stays useful to other readers.
If you are about to file, spend a few minutes here first. Search for your casino, read two or three cases in the same category and note what the team asked those players. Then prepare the same records before you submit. Our guides explain how to document each type of problem in more detail.
If you are still deciding whether to deposit, use check a casino for a summary of the operator’s record, then read the underlying cases here. A casino with many resolved complaints and prompt, specific replies is behaving very differently from one with a long run of unresolved withdrawals, even if the totals look similar.
If you find cases that mirror yours, link to them in your own complaint and say briefly what is similar: the same clause, the same document request, the same processing delay. Patterns across several players carry weight when our team reviews an operator and when the casino decides how to respond. Keep your own facts at the centre, though. A link to someone else’s case supports your complaint; it does not replace your evidence.
If your problem is not already in the list, file a new complaint. If you already have an open case, reply in it rather than starting another, so the casino and our team see one continuous timeline. The steps, the statuses and who can reply are explained on how it works.
